Returns and refunds

Something wrong with your order?

If an item arrives faulty, damaged or not as described, email hello@kartmos.com within 30 days of delivery with your order number and a photo. We'll refund or replace it, and in most cases you won't need to send it back.

Changed your mind?

You can cancel your order for any reason within 14 days of the day it arrives.

1. Email hello@kartmos.com within those 14 days with your order number. We'll reply with the address to send it to.
2. Send the item back within 14 days of telling us. Please return it unused and in its original packaging.
3. We refund the item and the original delivery charge within 14 days of getting it back, or of you showing us proof of postage, whichever comes first.

You pay the cost of sending the item back. If you've used an item more than you would need to check it, we may reduce your refund.

Refunds go back to the card or account you paid with.

Personalised items

Personalised items are made just for you, so they can't be returned for a change of mind. If one arrives faulty, damaged or misprinted, email hello@kartmos.com within 7 days of delivery with your order number and a photo, and we'll reprint it or refund you.

Cancellation form

You don't have to use this, but you can copy it into an email:

To Kartmos, hello@kartmos.com: I hereby give notice that I cancel my contract of sale of the following goods: [items]. Ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [today's date].

None of this affects your legal rights.